Thank you for your comments. It is important for us to understand what patients expectations are of us in regards to interacting with your insurance plans as well as allow us the opportunity to explain the requirements set out by our governing bodies.
I have looked at your account, and there are a few additional limits & restrictions on your coverage such as fee guide year that will affect your 100% coverage. There are some other discrepancies we have noted as well that we want to bring to your attention to ensure you have the full picture.
I will be having our Sr. Admin Tracy contact you to discuss your case in more detail and in a confidential setting.
Again, thank you for your feedback.