Thank you for your review. We have looked at your file and assessed your concerns from the other day. Please know, we do our very best to accommodate our patients needs in a time efficient manner. Due to Covid-19, our booking requirements have changed and do not allow us to 'squeeze' appointments in as we used to. We must leave a 15min fallow time between appointments, doff our PPE, wipe down room, prepare for the next patient. Following high level precautions in our office, adhering to all recommendations by RCDSO, Public Health, & CDHO. Therefore, we may not always have the extra time slots to offer appointments as we once did. In researching your file, we explained that although the appointment time was booked farther out than ideal, we would put you on a priority call list in the event of cancelations in Dr. Nika's schedule. We also offered you appointment times in our other two locations which potentially had something sooner. You declined this option which is why Tracy went out of her way to contact the Newmarket clinic for you. Newmarket is an emergency clinic and have many providers on call to service emergencies. Our office is not an emergency clinic and we do not have Dr's on call to see the influx of patients that may/may not call.
While I can understand your frustration on waiting for an appointment with us, I do not feel that this review accurately shows the care and empathy we showed to you in efforts to accommodate you sooner. If you decide to leave our practice, that is unfortunate however we will wish you well and offer any assistance we can now or in the future. I have also asked Tracy to reach out to you directly to discuss your review, and go over the specific details mentioned.
Lorene - Office Manager