Hi Lisa, I was made aware of the error yesterday and we reviewed your file in detail. This is not something we take lightly and are investigating to see where it went wrong. We will be in touch with you today to discuss this further. I can only apologize for the mistake and hope you don't take this as the reason for leaving our practice. We hope you and your family remain patients for years to come.
On a side note, I am happy to hear your hygienist did a great job! I will pass that along to Brooke.