Hello Blake, Thank you for your feedback. We investigated your concern and although the original appointment time booked with Dr. Sabri was 1hr, she was able to complete your treatment quicker which resulted in a longer wait time than expected to see your hygienist Tammy. We do apologize for the added time in the reception area and although we had booked it efficiently, Dr. Sabri's speed was not taken into account when Tammy was already with a patient. We do hope to see you back in the office and will make every effort to have you seen without wait added wait time. If you wish to discuss this further, please feel free to contact the office and we'll be happy to assist. Regards, Lorene McIntyre Clinic Coordinator

Thank you for the feedback Susan. I am sorry our phones were not working for you on the day of your appointment. We have been working diligently to ensure our patients can reach us. we have a temporary number posted on our door as well as our social media pages while we work on this issue. As for the Covid screening, this is a requirement handed down to us by our governing bodies. They require us to have the screening done at the time of your arrival not before as symptoms can change. In regards to your comment of mandating vaccines. Our office follows ALL guidelines handed down by Public Health, RCDSO, ODA & Ministry of Health. This includes the recommended Vaccinations. We take great pride in ensuring we are doing our part in keeping our patients and staff safe. To date, there has been no confirmed COVID -19 cases in Ontario where transmission in a dental office has been a direct result of patient to staff or staff to patient. That being said we take extra precautions and our team is 100% comfortable treating patients while we work throughout this pandemic. We understand patients may not be comfortable taking off their masks however, your oral health is important which is why we go to these lengths to ensure your safety. At this time, it has not been mandated to have Dental staff fully vaccinated. This is partially due to the extensive precautions we are taking. That being said, you have every right to ask to see a fully vaccinated Dentist/Hygienist or administration team member. What we are not required to disclose under Canadian privacy law is is to disclose a staff members status. Similar to releasing any other health conditions, it is covered under a privacy act. We respect our team's privacy and keep all information confidential. If your health care provider wants to disclose their medical information to you, that is their choice. We hope you understand and, continue to feel comfortable in our practice. Please don't hesitate to contact the office in the event you want to discuss this in more detail. Thank you again for your continued support and making us your dental home. Lorene McIntyre Clinic Coordinator

Thank you so much for the feedback!