The hygienist was wonderful and thorough. However, someone within the office didn’t review my file thoroughly and decided to cancel my appointment for a filling that was scheduled six months ago. My original appointment was for 4:30pm, which I confirmed a few days prior via email. Someone in the office decided to change my time to 5pm. They did call my home phone but didn’t leave a message. When I arrived at 4:20 for my supposed 4:30 appointment, no one informed that the time was changed until I asked at 4:50. My husband and I have been at this practise for 15 years and this is the first time I have felt like looking for another dentist.